Work was a little stressful today. One of the managers joined us all morning at the information booth to train us in the new procedures and protocols. To say the least, we were all a little confused by what was going on. There were a lot of, "Wait, what?!" moments. All of the changes make sense and are good ideas, but Jami, Sarah, and I provided quick feedback on how to actually implement them in real-life situations.
The hardest change is no longer offering "reservations" but "priority seating." The concept is simple: once guests with "priority seating" check in during their specified time, they go to the top of the waitlist if we have one going that day. That's the way it was with "reservations" but guests thought that having a reservation meant they could walk in the door and right to a waiting table. It doesn't work like that. The change in terminology is great, but trying to tell a caller that we don't offer "reservations" but rather "priority seating" for a small portion of the restaurant is hard enough. It gets really tricky when their requested time is filled, and we have to explain how their options are either to come in at their preferred time and get on the waitlist or come in during a free priority seating time so they will go to the top of the waitlist when they, and everyone in their party, checks in. I had a lot of confused looks when I tried to explain that to guests making a "priority seating request" (not a reservation) in person. I can only imagine the looks people have when I try to explain the process over the phone.
After work I had to take go for a hike. I headed up to the South Bubble, which is the tall mountain on the north end of Jordan Pond (the one on the right in the picture below). On the walk up the pond shore, I even saw two different beavers. That was pretty neat. From the top I practiced my sermon/talk/message for tomorrow and had a pretty awesome prayer session. The view wasn't too bad from up there either.
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